Smart
surveillance in hotels :
No one can forget 2008
Mumbai attacks. Our nation, as well as the world, has seen drastic changes
after that. 26/11 extinguished the comfort and trust and replaced it with a
nervous fear.
However, the chapter
is not closed. And now it?s our call to prevent our assets and change the world
of surveillance.
When we talk about Hospitality
industry, where all sorts of folks coming and going at all times of day and
night, surveillance plays a very important role. When there is a choice,
frequent travelers will seek out a hotel property that has superior security
amenities. Initially, savvy travelers will select a property that satisfies
their criteria and balance of location, price, business facilities, and food
service. However, after visiting the property, it?s the security features that
might determine the continued loyalty of a guest.
Again by its very nature, due to
shortage of labor in the hotel industry, often leads to skip the formality of a
employee background check while joining. Like any other business most customers
and employees are honest but in this business a disproportionate percentage are
not.
A hotel in Uttar Pradesh was in
trouble for providing a room to a famous Bollywood star without establishing
his identity. Police served a notice to the owner of the hotel, seeking an
explanation for disregarding the basic rules for allotment of rooms in a hotel. Is it a security lapse?.Can the rooms be booked when the claimants did not
reveal their identity?. Prior to allotting the rooms, the hotel staff must have
checked the ID proof.
With the demand for hotel rooms, the
security of guests, hotel property and employees have become more important than
ever. A carefully considered system of security cameras can help secure hotels
and give the guests the peace of mind they deserve. CCTV monitoring system are close circuit cameras installed at most
of the public areas. The security team leader keeps a watch over all the public
areas through CCTV monitoring and looks after any suspicious people moving in
and around the property.
Few international hotels have
included facial recognition capability
so they can input a digital facial image that can send an alert related to that
individual, if picked up by the video surveillance cameras. The hotel is also using
facial recognition to monitor employee behavior and to watch for any suspicious
activities of employees.
Scanning machines kept at the bell
desk, scans the baggage's of guests to avoid any suspicious entry of baggage in
the property. It makes sure that no contraband or weapons explosives, narcotics are
carried inside the property.
Self Check in counter
helps the credit card user to check in the hotel, by avoiding the front desk
procedures. As all the formalities are recovered online. This procedure is not only
fast but also secures and identifies the guest information.
Parking is often
the most overlooked area on a hotel property. Parking lot surveillance can be
relatively inexpensive by installing video cameras, but nothing beats a highly
visible, uniformed security patrol that is capable of responding to a criminal
incident and can call for help. Besides, a hotel guest would rather see a
"live person" on the job for their welfare.
A well planned surveillance system can
overcome all the deficiencies, and makes the staff more effective and can
improve the security and safety of both premises and guests.
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