How Covid 19 can stimulate healthier Hospitality
Leadership
Due to this
pandemic, hotel industry faced de-motivation as the major problem amongst their
workforce. Mentoring has appeared as one of the finest instruments for the
hoteliers, which will help them to instrument the succession planning and
retention management post Covid-19 era.
Facing
such toughest situation,the hotel industry now needs fresh start to overcome these
challenges. Management cannot simply fall back on "we've always done it
this way". In the post-COVID-19 marketplace, only different approaches and
attitudes will succeed. And the most important is to change mind of
employees and to work differently.
Mentoring is one of
the way which can stimulate healthier Hospitality
Leadership. As per the Greek mythology, concept of mentoring was first
discussed in Homer's classic tale ?The Odyssey?. According to this, Odysseus a
globe-trotter, planned an attack against Troy, so he selected one of his
reliable friends as a mentor to his son Telemachus. Although in Indian history mentoring
existed with classical examples. And one of the relative examples is of
Chanakya, he mentored Chandragupta Maurya to intensify his powers. Also,
Gurukul based education system act as one of the durable models of mentorship.
?The best
investment for being the best hotel is having the best staff?-Steven Belmonte,
CEO, Vimana Franchise Systems LLC.
Also, during 1970
& 1980s?, mentoring established his presence in corporates as well as in
academic sector.
Hospitality
industry is the industry of the people, by the people and for the people. Hotel
industry is special. A front desk associate?s attention towards the guest is
personalized. The greeting & gesture that the engineering man gives to the
guest, walking down to the floor is personalized. The housekeeper?s desire to
create luxurious environment in all the rooms with exceptionality is personal.
Dedication towards the hotel guest can only be achieved by any organization,
when the organization maintains their commitment towards their employees. For
any of the organization motivated personnel are the key to success and for the
hospitality & tourism industry, happy staff is the only key which helps the
organization to bring repeat and happy guests. The hospitality industry
requires professionals to ensure the growth of the organization and satisfaction
to the guests post this lockdown.
In 1984, Rutherford
explained mentoring as an important ingredient in re-achieving the targets of
the organization. In comparison to the other service business, employees in the
hotel industry evolves the requirements of mentoring program as a basic
necessity of Human Resource strategy, which will help the employees on long
term career progression and intellectual stability. Kim (2014) explained that
workers working in hotels getting advantage of mentoring programs, which
advantage the hotel by decreasing the staff turnover.
In 2015, Kim et.
al. in one of their surveys on 13 hotels in Seoul, recognize the effect of
mentorship on turnover, job behavior and role strain in hospitality industry.
In their research they have identified that mentorship helps in reducing
employee?s pressure at work. They also noted that the mentoring is a helpful
tool in career development, problem solving, job performance, job satisfaction
and work commitment. Also, Peltier (2016) specified mentoring program as one of
the most effective hospitality programs for human resource strategies.
In one of their
presentation about Mentorship Program followed in their organizations, Hyatt
hotels claimed that, the mentorship program helped them in drop down the
millennial turnover rate by 7% i.e. from 20% down to 13% (Average turnover rate
in Hyatt Hotels Corporation-a hospitality company), which will considerably
impact on saving time and money of the organization. Also, they acclaimed that
mentoring program helps to enhance the positive attitude towards the organizational
objectives and goals. It also helps to construct the imp roved relationship,
honesty and motivation among the employees.
1 like
Create and manage your profile
