We
are at your service Mam/ Sir?
If
we don't recognize the value of our guests, they will leave. If we treat them
with kindness and respect, they will inspire our loyalty.
We all
know that, a good guest service is a key to repeat guest, but once we try to
define, not everyone is on the same page. For some, good customer service is as
simple as solving problems and offering solutions in an exceptional way. To
others it means being pleasant and polite. Also, few define it as when a
company is willing to give their guests anything and everything they want and go
behind them, always in a right approach, no matter how unreasonable some of
those demands may be.
There is
nothing right or a wrong, when we specifically talk about hospitality, if we
are a good human and we impart a positive energy, good humanity and the another
person wants to see us again, And I guess, this defines a Good Customer Service.
Keeping
aside the Innovations and technology, the willingness to serve the guest may
solve many problems. Always remember, things are meant to be used and people
are meant to be loved.
Lord
Krishna was a perfect host and had great hospitality skills. To uncover this
statement, everyone has heard various stories of him with his childhood friend,
Sudama, who was hungry, poor and in rags, arrived at his palace. Lord Krishna
personally washed his feet and fed him with his own hands. There are many more
stories of Lord Krishna where he has taught how to treat people, how to be good
with them.
Nobody
is perfect, even Lord Krishna. He also acted like human being in many
situations. To help mankind without any selfish motive, one can lie here and
there and can manipulate as the situation demands.
Guests
also throw tantrums and make unmanageable choices, but the point is to how to
handle the issues and how you talk to
them. To succeed in professional and personal life, one has to learn and try to
emulate how to be a good human being. There are many hotels that go out of the
way to make their guests happy. Here is a very famous example from a very
renowned chain of hotels.
A
family made a checkout and they mistakenly left a Teddy toy in the room. Every
hotel will pack and send it, but this hotel made a story and circulated this
toy all across the Bar, Kitchen and employees made a note on what happened,
when the teddy was in the hotel. Then they packed the toy with notes and
pictures and send it back to the guest.
Isn't that a incredible experience?
It's
not only about making a guest experience wonderful but also to make it
memorable. And here, where we treat Guests as our God. Instead of thinking it a financial exchange, we
must act hospitable. Because after all, hospitality is all about being a good
human being.
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