Travel Agency

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Functions of Travel Agency

The functions of a modern travel agency have widened much after the introduction of air travel. The most important functions of a travel agency are described below.

1. Travel Information: - A retail travel agency provides necessary travel information to the general public. The intending tourists come to the office of the travel agent and seek information regarding their proposed visit. The travel agent should be a very knowledgeable man and should supply up to date and concrete information relating to travel.

2. Preparation of itineraries: - A tourist journey involves preparation of different types of itineraries. There are different means of transport with their respective advantages and disadvantages. A travel agent advises the potential tourist to choose the most convenient course.

3. Planning and costing tours: - The contracts and arrangements having been entered into ,there comes the task of planning and costing tours,both for inclusive programs and to meet individual requirements. This job is intensely interesting and at the same time challenging.

4. Ticketing: - Selling tickets to tourists for different modes of transport like air, rail and sea is a very important function of a travel agent. Ticketing is not an easy job as the range of international air fares is very complex.

5. Provision of foreign currencies: - Provision of foreign currency to an intending foreign tourist is an important function of travel agent.

6. Liaison with providers of service: - A travel agent should maintain constant contact with the providers of various services like the transport companies, hotel managers and providers of surface transport like motor cars from airport to hotel and for sightseeing etc.