Use of computer in housekeeping department

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Use of Computers in housekeeping department

Computers are now being used in many housekeeping departments for room management , inventory control, linen management and so on to varying extents. Many software packages are now available in India that provides specific applications for housekeeping operations. Computers can now be linked to the telephone system in each guestroom. Computers are being used in housekeeping for

1. Rooms management

2. Forecasting GRA requirement

3. Housekeeping history and GRA performance

Rooms Management

Arrival and departure as well as occupancy figures.

Occupancy forecast

VIP and other special arrivals

Guest history and other special requests

Out of order record giving reasons

Room change (When a guest moved from one room to another) and also the room type change

Complimentary or staff room

Forecasting GRA Requirement

Computers may be used to forecast the total number of GRAs needed each day in the future based on the current in house occupancy and staffing and the expected arrivals / departures over the forthcoming period. These can forecast staffing requisites up to 365 days in advance , given the right inputs .

Housekeeping history and GRA performance

It is possible to measure the performance of each GRA by tracking the estimated clean time and the actual clean time as well as the variances.